Ledgewave Terms of Service
Effective date:
These Terms of Service govern business access to the Ledgewave software-as-a-service offering, related documentation, and any associated services purchased through online checkout or described in an order form or other written agreement.
1. Business scope and acceptance
The service is offered for business and professional use, not personal, family, or household use. By completing checkout, signing an order, creating or using an account, or otherwise using the service, the customer accepts these terms. A person acting for an organization represents that they have authority to bind that organization. If you do not have that authority or do not agree, do not purchase or use the service.
2. Parties and contracting entity
These terms are between the customer purchasing or using the service and the legal entity operating Ledgewave that is identified in the applicable checkout record, invoice, order form, or other direct written notice. If the contracting entity is not identified in the materials you receive, request that information through the Contact page before purchasing. “Ledgewave” in these terms means that identified contracting entity.
3. Orders and subscription access
Subject to the customer's compliance with the agreement and payment of applicable fees, Ledgewave grants the customer a limited, non-exclusive, non-transferable right during the subscription term to access and use the service for its internal business purposes. Purchased plans, usage limits, implementation services, and other commercial details are those shown at checkout or stated in the applicable order.
4. Subscription term and automatic renewal
Monthly self-serve subscriptions begin on the purchase date, continue for one-month terms, and automatically renew for successive one-month terms until canceled. Annual self-serve subscriptions begin on the purchase date, continue for one-year terms, and automatically renew for successive one-year terms until canceled. The payment method on file is charged at the beginning of each renewal term. Negotiated subscriptions follow the term and renewal provisions in the applicable order.
Ledgewave will provide any renewal notice required by applicable law using the contact information associated with the account. Customers are responsible for keeping that information current.
5. Fees, taxes, and price changes
Self-serve fees shown at checkout are charged in advance at the selected recurring interval until cancellation takes effect. Applicable taxes may be added where required. Implementation or other one-time fees, if any, are shown separately. Ledgewave may change a self-serve subscription price for a future renewal term by communicating the change before the affected charge. A signed order controls if its pricing terms differ from website copy.
6. How to cancel
A self-serve customer may cancel through the Manage Billing page, which opens Stripe's authenticated customer portal when available. If the portal is unavailable, submit the billing form on that page before the renewal date, select Cancel subscription renewal, and keep the displayed reference number. Provide the subscriber's business email and organization name, but do not provide payment card details.
- Cancellation takes effect at the end of the current paid term and prevents the next renewal charge.
- Merely stopping use of the service does not cancel a subscription.
- A request received after a renewal charge has been processed ordinarily applies to the following renewal, unless the order or applicable law requires a different result.
- Monthly and annual fees are not prorated or refunded after a term begins, except where the order states otherwise or applicable law requires a refund.
Negotiated subscriptions must be canceled using the procedure in the applicable order. Nothing in this section limits any non-waivable cancellation or refund right.
7. Implementation and onboarding
The subscription term begins when Stripe checkout completes, while workspace access and the first data connection are provisioned separately. Ledgewave will not connect customer personal data until the data path is confirmed and any order, DPA, security schedule, or other deployment document required for that processing has been completed. A customer for whom access timing or a deployment document is material should use the sales path before purchasing.
If implementation, onboarding, migration, or integration services are purchased, their scope and any dependencies should be stated in the applicable order or statement of work. Website descriptions are general information and do not create a delivery date, service level, or integration commitment.
8. Customer responsibilities
The customer is responsible for its users, account credentials, source data, notices and permissions relating to that data, internal access decisions, and lawful use of the service. The customer must provide accurate billing and administrative information and promptly address suspected unauthorized account use.
9. Acceptable use
The customer may not attempt unauthorized access, disrupt or probe the service without permission, introduce malicious code, circumvent limits, use the service to violate law or third-party rights, or use outputs as a substitute for professional legal, accounting, tax, or compliance advice.
10. Customer data
As between the parties, the customer retains its rights in data submitted to the service. The customer instructs Ledgewave to process that data as needed to provide, secure, support, maintain, and improve the purchased service, to follow documented customer instructions, and to comply with law. Ledgewave does not acquire ownership of customer data through these terms.
Unless expressly agreed in writing, the customer must not submit payment card numbers, Social Security numbers, protected health information, or other specially regulated or highly sensitive data that the service was not purchased and configured to handle.
11. Data protection and subprocessors
The Data Processing Addendum applies when it is incorporated into the customer's order or agreement and Ledgewave processes personal data in customer data on the customer's behalf. The Privacy Policy addresses website, account, billing, and other information Ledgewave handles for its own business purposes. The public Subprocessor Disclosure identifies website vendors and explains how to obtain the production product-vendor list for a proposed deployment.
12. Security
Ledgewave will use safeguards appropriate to the service and data as required by the agreement and applicable law. The public Security Overview does not claim a certification, a specific production architecture, or a service level. Any required technical controls, hosting locations, audit materials, or security commitments must be confirmed in the applicable order, DPA, security documentation, or other written agreement before the customer relies on them.
13. Confidentiality
Each party will use reasonable care to protect the other party's non-public business information and will use it only for the relationship contemplated by the agreement. Confidentiality obligations do not apply to information that is public without breach, already known without a duty of confidentiality, independently developed, or lawfully received from another source. A legally compelled disclosure may be made subject to applicable notice restrictions.
14. Intellectual property
Ledgewave and its licensors retain all right, title, and interest in the service, software, documentation, and related intellectual property. No rights are granted except those expressly stated in the agreement.
15. Feedback
If the customer provides feedback, Ledgewave may use it without restriction or obligation, provided that Ledgewave does not identify the customer or disclose its confidential information in doing so.
16. Service changes and support
Ledgewave may update the service over time. A website statement about a feature, response time, roadmap, integration, availability, or expected result is not a warranty or service-level commitment. Any binding support target, uptime commitment, or service level must be stated in an order or separate written addendum.
17. Warranties and disclaimers
Except as expressly stated in writing, the service is provided on an “as is” and “as available” basis to the maximum extent permitted by law. Ledgewave disclaims implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. The service may assist business workflows but does not provide legal, accounting, tax, or compliance advice and does not guarantee collection, forecasting, or financial outcomes.
18. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to the service, or for lost profits, revenues, goodwill, or data.
Except where a different cap is stated in the applicable order or required by law, each party's aggregate liability arising out of or related to the service will not exceed the fees paid or payable by the customer for the service during the 12 months preceding the event giving rise to the claim. These exclusions and limits do not apply to liability that cannot lawfully be excluded or limited.
19. Suspension, termination, and effect
Ledgewave may suspend access where reasonably necessary to address a security issue, non-payment, unlawful activity, or material misuse. Where practicable and lawful, Ledgewave will provide notice and an opportunity to cure before suspension for a remediable breach. On expiration or termination, access ends; treatment of customer data follows the applicable order and DPA. Provisions that by their nature should survive, including payment obligations, confidentiality, intellectual property, disclaimers, and liability limits, remain in effect.
20. Governing law and disputes
The governing law, venue, and any agreed dispute process are those stated in the applicable order or other written agreement. If no separate written agreement designates them, applicable conflict-of-law, jurisdiction, and venue rules determine the forum and governing law. Nothing in these terms removes rights or remedies that cannot be waived.
21. Changes to these terms
Ledgewave may update these terms for future use of the service. A material change will not retroactively alter a signed order unless the parties agree or law requires it. Updated terms will state a new effective date. Continued use after an update takes effect may constitute acceptance where permitted by law.
22. Order of precedence
If documents conflict, a signed order controls over these terms for its specific commercial terms; the DPA controls for processing personal data on the customer's behalf; and a signed statement of work controls for the services it describes. All other provisions remain in effect.
23. Contact and notices
Billing and cancellation requests may be submitted through Manage Billing. Privacy, security, accessibility, and general questions may be submitted through the routes linked in the site footer. Formal notices must follow the method stated in the applicable order or other transaction document identifying the contracting entity.